iPhone owners around the world have had mixed opinions about Apple’s latest major mobile software update, iOS 11. Reports of bugs, crashes and bricked phones have hampered an update that was touted by Apple as offering innovative new features and improved performance and security.
One Montrealer has become so fed up that he has filed a class action law suit with the Quebec Superior Court (QSC). Plateau resident Mathieu Saint-Onge is complaining about significant performance problems with his phone’s most basic functions (including text messaging, phone and email) since upgrading to iOS 11.
Mr. Saint-Onge’s problem is exacerbated by the fact that Apple does not support backtracking to a previous version of iOS. He therefore maintains he is stuck with the decision to either live with an artificially defective phone or spend hundreds of dollars on a new phone.
If this class action law suit is accepted by the QSC, tens of thousands of people would be eligible to participate. However, Apple has never run into serious problems with his type of class action, not in Canada at least.
To be continued…