Cogeco Média Application
If I have a specific concern, who should I contact?
Please send an email with the description of your question/comment/problem to app@cogecomedia.com.
How to use this app
Can I download audio segments for offline listening within the app (without wi-fi)?
Downloading is currently unavailable on the Cogeco Media application. However, audio clips are available for download on the website version of the platform. Just click on the share button to view and click the website link then download the excerpt to your device.
How can I share audio clips?
Click on the share button of the selected audio clip, and then choose the desired sharing method.
3- I cannot find Radio Circulation among the stations. Where can I find it?
Radio Circulation is available in the drop-down menu of the following stations: 98.5, Rythme Montréal, CKOI and CIME.
Technical difficulties
The sound cuts when my device is on standby. What should I do?
Your device has a power saving mode that extends battery life. When it is enabled, it can limit the functionality of certain applications when they are running in the background or when the device is idle. You can change this behavior by turning off power saving mode on your phone or by adding the Cogeco Media app to the list of unmonitored apps.
Android
The power saving mode and unsupervised apps vary between devices, but are usually available under Settings> Device Maintenance> Battery.
iOS
Power saving management varies between devices, but it is usually available under Settings> Battery.
When I change stations, the application automatically closes.
The wi-fi connection was probably interrupted. Check your network or internet connection and open the app again.
Cogeco Live Application
I received an update for the Cogeco Live application. Should I do it? What will change?
Always attentive to your requests, Cogeco Media has decided to change Cogeco Live for a new listening application that will make the user experience more enjoyable and create a more stable listening experience for your favorite stations.
If I don’t have to create an account for the new app, what is the purpose my Cogeco Live account?
We wanted to facilitate user experience by making account creation optional. However, to receive newsletters and to streamline participation in online contests on our websites, you need to have a registered account.
What will happen to my Cogeco Live Points? Will my Cogeco Live points be transferred to the new Cogeco Media app?
The accumulation of points in the previous application, earning honorary badges, was a fun experience. Unfortunately this option is not available in the new version. On the other hand, rest assured that you remain a super fan to us!