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What are ISPs doing to help

What are ISPs doing to helpKarl Tapales / moment / Getty Images

Whether you are working remotely, or simply spending more time online at home, telecom companies are demonstrating how they can provide good corporate citizenship. The following Internet Service Providers are temporarily lifting home data caps. This means you will not be charged no overage fees regardless of how much you consume. 

Videotron No data overage charges on residential or business internet until April 30, 2020 (previously March 30)

Bell Canada Is waiving extra usage fees for all residential Internet customers until April 30th, 2020.

Rogers “Ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days (as of March 19th). In addition, they will support their customers facing financial uncertainty because of COVID-19 with more flexible payment options.”

Telus Waiving home internet overage charges for customers who are not on unlimited data plans until April 30th (extended from March 31st).

TekSavvy Suspending billing for overages for current TekSavvy customers on capped packages, effective immediately until April 5, 2020.

All companies are also waiving roaming fees for cell phone users outside of Canada for the rest of March. Note that these measures are being applied automatically; no further action is required by customers.

Mobile providers also offer flexible payment options for customers facing financial challenges due to the COVID-19 outbreak, on a case-by-case basis.

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