Go to content

How long is too long to wait in line at a store?

How long is too long to wait in line at a store?
/ Luis Alvarez / DigitalVision / Getty Images

On average, how long is too long to wait in line at a store? Mark waited for 2.5 hours at Ikea this weekend to return something, do you think that is extreme?

Retail consumers believe that 5 to 10 minutes is the maximum acceptable amount of time that they will wait in a line. Anything longer than that most customers will either put back their purchases or just simply walk out of the door.

This audio is not available.
0:00
2:04
Subscribe to our newletter!Subscribe to our newletter!
By subscribing, I agree to receive communications by email from Cogeco Média and its affiliates, including news, updates, activities and contests. You can unsubscribe at any time by using the link at the bottom of our emails or contacting us via our Privacy Policy. Please note, however, that we may still continue to send you service-related and other non-commercial communications. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Streaming will resume following advertisement.
The Beat of your Workday with Donna
Live